Over the past year there have been a number of changes to the governing of housing services which include the introduction of the Tenant Services Authority, Homes and Communities Agency and the National Tenants Voice. In this years conference programme, TPAS have identified the following four key areas highlighting opportunities of involvement for both tenants and landlords EXCELLENCE, SCRUTINY, RESIDENTS AT THE HEART OF CHANGE and MY HOME, MY COMMUNITY. There is a fantastic programme of debates, workshops and visits which will hopefully invigorate and educate delegates leaving them empowered with knowledge and skills to get involved.

TPAS (Tenants Participation Advisory Service) have been successful with their 3 year Empowerment Fund application and in partnership with Make it Happen are now developing innovative and exciting e-learning training courses and a ‘Virtual Learning Environment’ (VLE). Make it Happen and TPAS are working together to develop a range of topical and relevant training courses for the first year pilot which will take place from Jan 2010. If you are a Tenant’s group and are interested in registering your interest for the courses taking place in Jan 2010 please contact TPAS at:

T: 0161 868 3520
E: training@tpas.org.uk

Marie was great to work with as were the whole of Christian Aid staff and volunteers and they thoroughly deserved their IiV award. Once all the self-assessments had taken place, the development plans developed, evidenced produced, some new policies and procedures reviewed, revised and rewritten, CA were ready for their final assessment in February 2009 – the face-to-face interviews with IiV assessors across the UK for their volunteers, staff and trustees. The interviews took place over a three-week period in Feb 2009 (and went into March) during the worst snow storms to hit the UK for decades. So, after months of planning we devised something called ‘snow watch’ – checking the weather forecast every day to see how many volunteers might be able to make it for interviews in Wales, Scotland, England and Northern Ireland. All went pretty well as planned considering the amount of white stuff around. Christian Aid demonstrated excellent practice and importantly, always viewed achieving the IiV standard as a way of improving their already good practice for the present and the future – well done! From the volunteer’s testimonials, Christian Aid is great organisation in which to be a volunteer. The presentation of the IiV plaque took place at Christian Aid’s London HQ in June 2009 and  involved some nibbles and a fair few bottles of Fair Trade sparkling wine (very nice).

In the picture opposite:

Stephen Drew Christian Aid volunteer

Sinead Whelan Head of Marketing and Operations (IiV Lead)

Marie Raffay Christian Aid Volunteering Manager

Dane Gould IiV Lead Assessor (England)